This has not been an issue a single time with Skusuite, they are attentive and do their best to resolve any issue that might arise and or to refine a portion of the software to help streamline a process if requested. Nobody wants to have an issue that prevents them from doing their job, let alone to reach out to unsupportive support staff who take too long to respond or fix an issue. I cannot stress enough how important customer service is when you rely on the software being used to conduct your business. Functionally the software works, it gets the job done and it does so with little effort, it just shows signs that it will get even better and offer more features as time goes on. I have no doubt that the rapid rate of refinement of the software will propel it to the top of the pack at a fraction of the cost in a very short matter of time. It's not perfect, but the willingness and dedication the support staff provide brings a high level of trust that the software and people who manage it strive to improve the platform. Having said this, the system is so easy to use and the functionality is so much better than all of the other systems that we've tried, that even without a step-by-step guide your team will get more value than headache utilizing SS.Ĭomments: The software does what it needs to do, even at the bare minimum it allows our organization to operate and do so with better inventory management than what could be done without it. If you have a team that has trouble extrapolating information then you'll want to have someone create internal documentation for your own use. Luckily, the system is intuitive so it's not the end of the world. Yes, if you want special development you can request it and get it but the need to request special development is limited due to the fact that the SS team has already considered most of the scenarios that might come up in your daily operations.ĭocumentation/How To's - SkuSuite is growing and developing functionality so fast that it cannot keep up with the changes documentation wise. You won't be redirected to other companies (with additional monthly charges and setup fees) to make it work. SS can handle your inventory, accounting, marketplaces, websites, shipping, and vendor needs without trying to upsell you into a partners addon. Again, this equates to cost savings on multiple levels. Overall Functionality - you can literally use SkuSuite (SS) as your business hub. For the other business owners and managers, you know this equates to reduced costs and time due to training and human error. Intuitiveness of Software - so easy a caveman can do it. In a nutshell, SkuSuite is a kick*ss system for just about any type of business structure! It's hands-down better than all of the other systems we've tried.Ĭustomer Support - regardless of the day of week or time of day the support team always responds and addresses our questions, concerns, or issues. End users don't always understand what they are asking for and what it will impact system-wise, SS does. Not to be difficult but to make sure they understand the request and that it makes good business flow and business sense. They are very open to feedback and they ask good hard questions. SS has handled each quickly and without reservation. We have really banged on this system and with all systems, there will be issues. Feedback and Support - I cannot praise the SS team enough on how responsive they have been to our questions and requests. We've reduced costs, we're processing more in less time and tracking it all within SS. Working with SS has been a burden lifted. Last year at IRCE I had to pull out a PDF to show potential vendors what we were using and how each system fit into our main business system. Seriously, a damn Visio chart to track and manage all of the systems that ran our business. I used to have to manage all of our operational software via a Visio chart. The system does what it's supposed to do. SkuSuite is the only one that has made promises and kept them. Comments: We have been through countless software companies looking for one that can even cover 70% of our needs.
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